As Dexy and Ness are based in Australia, we offer free Standard domestic postage and Express Post within Australia is $10AUD. We currently ship to select countries such as the USA, UK, Ireland, Canada,UAE, Hong Kong, Denmark, Japan, Singapore, Germany and New Zealand. Shipping options are show in the checkout. Items will include complementary insurance for orders over $200 AUD and will always be sent with signature on delivery. Please ensure that your address is correct as we cannot assist once item has been mailed out and cannot accept any responsibility if you have entered the address incorrectly.
Please allow 2-3 days processing of your order, we will email tracking details once package has been prepared and mailed out. We do not ship on weekends or public holidays.
Please note that we are not responsible once the item has left us on its journey through the postal system to you, we package our items with care and cannot be held responsible for any damage in transit.
Please note your package will always be sent with signature required on delivery, package will not be left if you are not home, please ensure you make arrangements for re delivery or pick up with your local postal service within their required timeframe. Any packages that are returned to Dexy and Ness due to not being collected by you will be able to be resent back once additional postage payment has been made or you may have store credit (minus a 25% restock fee).
We will always declare goods as required, please note that taxes/duties may be applicable in your country once your item arrives in customs. Please take this into account as we are not responsible for any taxes/duties.
Please note we are not responsible for any duties or taxes that may be charged by your country, we will always fully declare goods as purchase. Dexy and Ness will email you your tracking number, please ensure that you keep track of your package on its journey and follow guidelines set out by your local post office. Dexy and Ness reserves the right to refund any order that does not follow out guidelines and conditions of sale.