Dexy and Ness offer free Standard domestic postage in Australia along with free standard tracked shipping to USA, UK, Ireland, Canada,UAE, Hong Kong, Denmark, Japan, Singapore, Germany and New Zealand for jewellery orders over $300 and above. Express Post is calculated at checkout.

Items will include complementary insurance for orders over $200 AUD and will always be sent with signature on delivery. Please ensure that your address is correct as we cannot assist once item has been mailed out and cannot accept any responsibility if you have entered the address incorrectly.Please allow 1-2 business days processing of your order, we will email tracking details once package has been prepared and mailed out. We do not ship on weekends or public holidays.

As our packages are always sent with signature required on delivery, package will not be left if you are not home, please ensure you make arrangements for re delivery or pick up with your local postal service within their required timeframe. Any packages that are returned to Dexy and Ness due to not being collected by you will be able to be resent back once additional postage payment has been made or you may have store credit (minus a 25% restock fee). 

We will always declare goods as required, please note that taxes/duties may be applicable in your country once your item arrives in customs. Please take this into account as we are not responsible for any taxes/duties. Dexy and Ness reserves the right to refund any order that does not follow out guidelines and conditions of sale. Please note that we are not responsible once the item has left us on its journey through the postal system to you, we package our items with care and cannot be held responsible for any damage in transit.