Privacy

Your trust in us is our absolute number one priority, which is why we want you to be as informed as possible. Forget celebrities, we all need our privacy too.

What information do we collect and how do we use it?

When you make a purchase with us we will need some information to process your order or issue personalised emails. This information helps us get your jewellery to you as quick as possible. When you register with us we will need your: Name, phone number, e-mail address and postal/billing address. Your personal information will stay with us and us alone and we ensure that the processing of your data will be done lawfully, fairly and transparently.

 

Refunds

Dexy and Ness are a small business so every refunds hurts, please consider this when purchasing. Please ask any questions prior to purchase. Please feel free to email if you require extra information/pictures, please email sales@dexyandness.com

For a refund and if we have grossly misdescribed an item, please contact us within 3 days of the delivery date. We do our best to provide an accurate description and photographs of the jewellery/items. 

Please ensure that you read all item descriptions and view all images carefully prior to making a purchase as antique and vintage jewellery all have some sort of wear from previous use. Please note that we use a Presidium gem tester to test stones we will advise on listing if a stone has been confirmed by a gemologist. Unfortunately, sale items, price offers, lay-by & those that have been worn, resized or damaged cannot be returned.

 

When a refund is processed, shipping, insurance and any import duties/taxes paid will not be refunded unless item was grossly misdescribed. If you would like store credit is valid for 1 year from issue date. Any reserves/holds on the website are for a period of 24 hours only, unless otherwise discussed.

Please contact me via email within 3 days of item being received. Item must be returned within 7 days and in the same condition as it was when shipped with the original packaging. Please consider sending insured (return shipping costs are the buyers responsibility) as we will not be held responsible if item lost by the postal systems. If you are returning please note that any fees, insurance and shipping associated with the purchase will be deducted from your refund, refunds will only be made back to the original payment method.

Please note any ring boxes pictured are not included in the sale and used for photographs only, we will send in a different box. Please also note that we use extra lighting and zoom on our pictures in order to show more detail and this can make the item appear a lot larger than it is. Once items are in the possession of the customer, Dexy and Ness do not provide warranty and take no responsibility for any wear & tear thereafter.

 

Layaway

 

Dexy and Ness will offer layaway for items over $500 in which we require a 25% non refundable deposit to hold the item. Layaway is for a maximum two months in which you will make regular instalments. If you wish to cancel your layaway we will not refund the deposit and the remaining balance will be offered as store credit. We also offer PayPal Pay in 4 along with  Afterpay option for Australian and New Zealand customers.

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